User research helps us to understand how other people live their lives, so that we can respond more effectively to their needs with informed and inspired design solutions. It helps us to avoid our own biases, because we frequently have to create design solutions for people who aren’t like us. In this article, David Sherwin will share a process he uses at Frog to plan and conduct user research. It’s called the “research learning spiral.”
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Understanding people better often requires us to get outside and get our hands dirty but, in doing so, allows us to better analyze and solve. In the first of three articles, Pete Smart will share what travelling from the bustling metropolis of London to the cobbled backstreets of Turin taught me about the design process and about the power of empathy to foster innovation.
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We decided to conduct a large-scale usability study focusing specifically on m-commerce, and our subjects encountered 1,000+ usability-related issues during the testing sessions. These usability issues have been analyzed and distilled into a report titled “M-Commerce Usability.” In this article, we’ll share 10 recommendations from that report with you.
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With Rainbow Spreadsheet, you will be able to collaboratively observe UX research sessions with team members (or clients). You will be able to conduct research that involves the entire product team, with results that are turned around quickly and that team members will be committed to acting on.
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Currently, our user experience tools tend to focus on “who” users are. Stephanie Troeth believes this is a hangover from how we traditionally approached marketing and market research. Designing with users in mind is a tricky thing, and Stephanie will show us a different method, which has proven useful in a few of her own projects.
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Planning UX projects is a balancing act of getting the right amount of user input within the constraints of your project. This article explains how to choose the right mix of tools for the task at hand.
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If you’ve ever run a usability test before, you’ll know that it’s not as easy as it looks. In this article Damian Rees shares some of the lessons he has learned which should help you avoid your user test turning into a frustrating experience for you or the test participant.
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Lean UX is an approach that quickly followed the lean startup movement. It is not a new thing. It’s just a new name for things that were always around. This article takes the principles of the lean startup and suggests their UX research equivalents.
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Christian Holst goes over some interesting stats he found when benchmarking the top 100 grossing e-commerce websites’ checkout processes. In this post, Holst explains each of them and shows you some real life implementations of do’s and don’ts when it comes to checkout processes.
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In my nearly two decades as an information architect, I’ve seen my clients flush away millions upon millions of dollars on worthless, pointless, “fix it once and for all” website redesigns. All types of organizations are guilty: large government agencies, Fortune 500s, not-for-profits and (especially) institutions of higher education.
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